Privacy Policy
We are committed to protecting your privacy and ensuring the security of your personal information.
This Privacy Policy describes how TrueInslyt Software Solutions LLP ("Inslyt", "we", "us", or "our") collects, uses, and protects your personal information when you use our AI-powered feedback intelligence platform and related services. By using Inslyt, you agree to the collection and use of information in accordance with this policy.
Information We Collect
- Account information (name, email, company details)
- Usage data and analytics
- Feedback and survey data you provide
- Device and browser information
- Payment information (processed securely through Razorpay)
How We Use Your Information
- Provide and improve our AI-powered feedback analysis services
- Process payments and manage subscriptions
- Send important service updates and notifications
- Analyze usage patterns to enhance user experience
- Comply with legal obligations and prevent fraud
Data Sharing and Third Parties
- We do not sell your personal information
- Payment processing through Razorpay (PCI DSS compliant)
- Analytics providers for service improvement
- Legal compliance when required by law
- Service providers under strict confidentiality agreements
Data Security
- End-to-end encryption for sensitive data
- Regular security audits and assessments
- ISO 27001 compliant data centers
- Multi-factor authentication options
- Regular backups with secure storage
Your Rights
- Access your personal data
- Correct inaccurate information
- Delete your account and data
- Data portability and export
- Opt-out of marketing communications
Data Retention
We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. Account data is retained while your subscription is active and for 30 days after cancellation, unless you request immediate deletion.
Feedback and analytics data may be retained in anonymized form for service improvement purposes, in compliance with applicable data protection laws.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are conducted in accordance with applicable data protection laws and implement appropriate safeguards to protect your personal information.
Questions About Privacy?
If you have any questions about this Privacy Policy or our data practices, please contact us.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.